Website Development Terms and Conditions
The Client agrees with Level 9 Advertising Agency Ltd to the following terms and conditions of Level 9 Advertising’s Website Development Services:
1. Payment Policy
1.1 Clients are required to pay a 50% deposit before work on their website begins. The remaining 50% balance is to be paid upon final approval of the website, prior to it being made live.
1.2 Level 9 Advertising Agency Ltd. does not typically offer credit. Exceptions may be made and discussed on a case-by-case basis, subject to agreement in advance.
2. Content Responsibility
2.1 All content (e.g., text, images, videos) for the website must be provided by the client within one (1) week of signing the contract.
2.2 Failure to provide content within this timeframe, or lack of proper communication, will result in a server storage fee of $50 USD per week until content is received and the project can proceed according to the outlined terms.
3. Website Review Process
3.1 Clients are entitled to three (3) reviews of the website during development.
3.1.1 First Review: At the end of week 1, the client will have one (1) week to review the website and provide detailed feedback.
3.1.2 Second Review: At the end of week 2, the client will have one (1) week to review and submit feedback.
3.1.3 Third Review: At the end of week 4, the client will have one (1) week to provide final feedback.
3.2 It is the client’s responsibility to carefully review the website during each review period and request any necessary changes.
3.3 Any additional changes requested beyond the three (3) reviews will incur additional charges.
4. Timelines
4.1 Websites are to be completed within a one (1) month period, unless otherwise agreed in writing by both the client and Level 9.
4.2 Clients are expected to adhere to the review deadlines outlined above.
4.3 Failure to meet review deadlines or maintain proper communication will result in a server storage fee of $50 USD per week, starting from the week when communication lapses.
5. Website Approval and Maintenance
5.1 Upon the client’s final approval and payment of the balance, the website will be made live.
5.2 The client is entitled to 30 days of complimentary maintenance, during which Level 9 will monitor the website to ensure a smooth transition to the Internet.
5.3 After the 30-day maintenance period, the client will be required to sign a Website Delivery Document, acknowledging receipt of the website in its final form. The backend credentials will then be handed over to the client.
6. Non-Payment Policy
6.1 Failure to pay the balance for the website will result in Level 9:
6.1.1 Withholding the website and any associated backend credentials.
6.1.2 Refusing to make the website live or provide access to data associated with the website.
6.1.3 Storing the website and its data until full payment is made. Storage of the website will incur a $50 USD weekly fee until the balance is paid in full.
6.1.4 The agency reserves the right to effect clauses 6 and 7 outlined in the General Terms and Conditions of Level 9 Advertising Agency Ltd.
7. Rush Fees and Other Charges
7.1 The agency reserves the right to charge rush fees on any job at the discretion of management. Rush fees will be determined based on the urgency and scope of the task and will be communicated to the client prior to implementation.
Social Media Bundle Services Terms and Conditions
The Client agrees with Level 9 Advertising Agency Ltd to the following terms and conditions of Level 9 Advertising’s Social Media Bundle Services:
1. Payment Policy
1.1 All social media bundle subscriptions operate on a minimum 90-day subscription basis.
1.2 Clients are required to pay the full subscription fee within seven (7) days of the invoice date, unless otherwise agreed with Level 9.
2. Content Responsibility
2.1 Upon signing the subscription contract, the client is required to provide the following within three (3) days:
2.1.1 Passwords for all social media accounts.
2.1.2 Company logos in PNG and PDF formats.
2.1.3 Full contact information for the client.
2.1.4 Appointment of a point of contact with Level 9.
2.1.5 All relevant images, videos, list of services, and a short write-up about the company.
2.2 Failure to provide these items within the specified timeframe will result in delays in the deliverables outlined in the social media bundle.
2.3 If the client requests a specific design or content concept, and after its completion requests an entirely new concept, the first deliverable will be subject to either:
2.3.1 The usual revisions process.
2.3.2 Classification as a wasted deliverable.
2.4 The new design or concept will be considered a separate deliverable and charged accordingly should there be no remaining designs in the subscription package.
3. Review Process
3.1 All artwork will be sent via email or WhatsApp for review.
3.2 Clients are entitled to two (2) revisions per deliverable.
3.3 Feedback must be provided within 48 hours of receiving deliverables. Failure to provide timely feedback will delay execution.
3.4 It is the client’s responsibility to carefully review the design posts, stories, reels and videos during each review period and request any necessary changes.
3.5 Any additional changes requested beyond the two (2) revisions will incur a charge of $75 TTD per revision.
4. Timelines
4.1 All content for promotions must be submitted to Level 9 on or before the 25th of the preceding month.
- Example: Content for July promotions must be submitted by June 25th.
5. Approvals
5.1 Once all artwork is fully approved by the client, final versions will be provided in their completed, undrafted form.
5.2 Any further changes after approval will be considered a new request and billed accordingly.
6. Non-Payment Policy/ Termination
6.1 Failure to pay within the specified period or terminate the subscription will result in:
6.1.1 Immediate suspension of services.
6.1.2 Billing for all deliverables at standard agency rates per item.
6.2 In the event of early termination/ non-payment, the client will be required to pay the full cost of $4,500.00 for the strategy included in the bundle.
6.3 Restrict and withhold access to and change any and all passwords associated with the client’s social media accounts, relevant emails, and any other digital assets managed by the agency. Full access will only be reinstated upon receipt of the outstanding payment in full.
6.4 The agency reserves the right to effect clauses 6 and 7 outlined in the General Terms and Conditions of Level 9 Advertising Agency Ltd.
7. Rush Fee and Other Charges
7.1 The agency reserves the right to charge rush fees on any job at the discretion of management. Rush fees will be determined based on the urgency and scope of the task and will be communicated to the client prior to implementation.
Proposals and Strategies Terms & Conditions
The Client agrees with Level 9 Advertising Agency Ltd to the following terms and conditions of Level 9 Advertising’s Proposal and Strategy Services:
1. Payment Policy
1.1 Clients are required to pay a 50% deposit to commence work.
1.2 The remaining 50% balance is to be paid upon final approval of the proposal/strategy unless otherwise agreed in writing.
2. Content Responsibility
2.1 Clients are responsible for providing ALL necessary details for proposal creation.
3. Review Process
3.1 Proposals include one (1) revision. Additional revisions will incur extra charges.
4. Timelines
4.1 Proposals are valid for a specific duration, as noted on each document.
5. Approvals
5.1 Clients must sign to acknowledge the receipt and acceptance of all proposals.
6. Non-Payment Policy
6.1 Non-payment for approved proposals may result in termination of services or legal action.
6.2 The agency reserves the right to effect clauses 6 and 7 outlined in the General Terms and Conditions of Level 9 Advertising Agency Ltd.
7. Rush Fee and Other Charges
7.1 The agency reserves the right to charge rush fees on any job at the discretion of management. Rush fees will be determined based on the urgency and scope of the task and will be communicated to the client prior to implementation.
Print Media, Branding, and Merchandise Terms and Conditions
The Client agrees with Level 9 Advertising Agency Ltd to the following terms and conditions of Level 9 Advertising’s Print Media, Branding and Merchandise Services:
1. Payment Policy
1.1 A 50% deposit is required to commence work.
1.2 The remaining 50% is due upon completion unless otherwise agreed in writing.
2. Content Responsibility
2.1 Artwork submitted by clients for printing must be sent via email to admin@level9advertising.com.
2.2 Artwork must be in the exact size required for print and in one of the following file formats: PDF, AI, PSD, CDR, TIF, High-Resolution JPEG, or PNG.
2.3 Artwork created using phone apps or printery apps is not suitable for wide-format printing and may result in blurry or poor-quality prints.
2.4 The quality of the final prints depends on the quality of the artwork provided by the client.
2.5 Level 9 is not liable for any errors, low-quality prints, or mishaps caused by poor resolution or improperly prepared artwork provided by the client.
2.6 If the provided artwork does not meet Level 9’s printing standards, the agency will notify the client and advise that the quality is insufficient before proceeding to print.
2.7 Clients who require artwork to be designed or recreated by Level 9 will incur additional design fees.
2.8 The design fee is based on the complexity and specifications of the job. This fee is separate from a logo design fee, as clients are expected to provide their own logo.
2.9 If a client requires a logo to be designed or vectored, a logo design fee will apply, which must be approved by the client before proceeding.
2.10 Services such as creating text, upscaling artwork files, replicating artwork that cannot be sourced in a larger file, or redesigning provided artwork count as artwork creation and will incur additional design fees.
2.11 Canceled artwork will not be refunded, as the agency’s time and effort have already been invested in creating the samples.
2.12 Level 9 is not responsible for color discrepancies between the artwork displayed on a screen and the printed product.
2.13 Screens typically use RGB (Red, Green, Blue), while wide-format printers use CMYK (Cyan, Magenta, Yellow, Black), which can result in differences in appearance.
2.14 If precise colors are critical, clients are encouraged to request a sample print or provide Pantone, CMYK, or RGB color specifications. Printed colors may appear brighter or darker, and this is not the responsibility of Level 9.
3. Review Process
3.1 For any artwork designed by Level 9, clients must provide detailed input, including colors, information, sketches, drawings, images, or any other relevant material.
3.2 Clients are allowed up to three (3) revisions after the first artwork sample is provided.
3.3 It is the responsibility of the client to thoroughly review each sample and provide consolidated feedback to minimize back-and-forth communication.
3.4 After the three (3) revisions, any additional changes will incur a fee of $75.00 TTD per change.
4. Timelines
4.1 Print projects will adhere to agreed schedules, subject to timely client input.
5. Approvals
5.1 The client is required to provide final approval in writing via email or WhatsApp for any and all proofs, samples or designs before printing begins.
6. Non-Payment Policy
6.1 Non-payment will halt production and withhold any and all products/items, with storage fees applied for uncollected items.
6.2 The agency reserves the right to effect clauses 6 and 7 outlined in the General Terms and Conditions of Level 9 Advertising Agency Ltd.
7. Rush Fee and Other Charges
7.1 The agency reserves the right to charge rush fees on any job at the discretion of management. Rush fees will be determined based on the urgency and scope of the task and will be communicated to the client prior to implementation.
Digitus Screen Rental Terms and Conditions
The Client agrees with Level 9 Advertising Agency Ltd., the distributor of Digitus Digital Screens, to the following terms and conditions for screen rental services:
1. Payment Policy
1.1 Clients are required to pay a 50% deposit to confirm their booking. The remaining 50% balance must be paid no later than two (2) days before the delivery or setup of the screens.
1.2 Purchase orders may be accepted based on the client’s relationship with Level 9 Advertising Agency Ltd. on a case-by-case basis. However, Level 9 reserves the right to cancel a purchase order at any time if the terms of the agreement are not being met or at the company’s sole discretion.
1.3 Level 9 Advertising Agency Ltd. does not offer credit unless specifically agreed upon in writing on a case-by-case basis.
1.4 Late payments may incur a penalty of 5% of the outstanding balance per day from the due date.
2. Cancellation and Refund Policy
2.1 Cancellations made more than seven (7) days before the rental date are eligible for a full refund of the deposit.
2.2 Cancellations made between seven (7) and three (3) days before the rental date will incur a 50% cancellation fee on the deposit.
2.3 Cancellations made less than three (3) days before the rental date will result in forfeiture of the full deposit.
3. Delivery, Setup, and Demobilisation
3.1 Mobilisation and Demobilisation will be managed exclusively by Level 9 Advertising Agency Ltd. Clients are required to provide accurate delivery details and ensure access to the setup location at least four (4) hours in advance on the rental date.
3.2 A one-time mobilisation and demobilisation fee will apply, as outlined in the rental agreement.
3.3 The setup area must meet the following requirements:
Stable surface for the screens.
Adequate and reliable power supply.
Internet/Wi-Fi connection.
Indoor or covered area free from water and/or natural elements.
3.4 Delays caused by the client, such as lack of access or incomplete preparation of the setup area, may result in additional charges.
4. Rental Period and Use of Screens
4.1 The rental period begins from the time the screens are delivered and set up, as per the agreed schedule.
4.2 Clients are responsible for the proper use and care of the screens during the rental period.
4.3 Screens must not be moved, tampered with, or used for purposes other than those agreed upon without written approval from Level 9 Advertising Agency Ltd.
4.4 Any and all damages to the screens and/ or its accessories during the rental period will be charged to the client for repair or replacement costs.
5. Technical Support
5.1 Level 9 Advertising Agency Ltd. will have a technical support person available during the rental period to address any issues that may arise with the screens.
5.2 Technical support services during the rental period are included in the rental agreement.
5.3 Clients must report any technical issues immediately to the company/support person provided to ensure timely resolution.
6. Return and Inspection
6.1 At the end of the rental period, Level 9 Advertising Agency Ltd. will handle the demobilisation and collection of the screens.
6.2 All screens and accessories must be returned in the same condition as received.
6.3 A post-rental inspection will be conducted within 24 hours of screen return. Any damaged, lost, stolen, or irregularities with the screen and/or its accessories will be reported to the client and invoiced accordingly.
6.4 Late returns will incur an additional daily rental charge of $1000.00 TTD per screen.
7. Liability
7.1 Level 9 Advertising Agency Ltd. is not responsible for any damages, injuries, or losses arising from the use or misuse of the screens.
8. Non-Payment Policy
8.1 Failure to pay the remaining balance or other fees will result in:
- Immediate cancellation of the rental agreement and forfeiture of the deposit.
- Retention of the screens and cancellation of any setup or demobilization services.
8.2 The agency reserves the right to effect clauses 6 and 7 outlined in the General Terms and Conditions of Level 9 Advertising Agency Ltd.
9. Rush Fees and Additional Charges
9.1 A rush fee may apply for rental requests made less than five (5) days before the event date. The rush fee will be communicated and agreed upon prior to confirmation.
9.2 Any additional services required outside of the original agreement (e.g., on-site support, content updates) will incur separate charges.
10. Content for Display
10.1 All content to be displayed on the screens must be provided in the required dimensions of 1080px x 1920px (portrait orientation) and submitted to Level 9 Advertising Agency Ltd. at least three (3) days prior to the rental date.
10.2 Content must meet the technical requirements provided by Level 9. Any delays caused by incompatible or late submissions will be the client’s responsibility.
10.3 Level 9 Advertising Agency Ltd. offers professional content design services if required. These services will be charged at an additional cost, which will be communicated and agreed upon before commencement.
10.4 The Client is required to provide Level 9 Advertising Agency Ltd with a complete schedule of all content to uploaded and used during the rental period. This will include days and times that the content will be showcased, duration, frequency, format (eg:PDF, JPEG, Reel, Multimedia Video, Digital Application etc).
11. General Terms
11.1 Level 9 Advertising Agency Ltd. retains full ownership of the Digitus Digital Screens and accessories at all times.
11.2 By confirming a booking, the client agrees to adhere to all terms and conditions outlined in this agreement.
General Terms and Conditions of Level 9 Advertising Agency Ltd.
The Client agrees with Level 9 Advertising Agency Ltd to the following general terms and conditions of Level 9 Advertising’s Services:
1. Payment Methods
1.1 Payments can be made via the following methods:
- Cheque
- Cash
- Linx
- Online Transfer
- Purchase Order
2. Online Transfer Details
2.1 Payments via online transfer can be made to:
- Level 9 Advertising Agency Ltd.
- Account Number: 2828939
- Bank: First Citizen’s Bank Ltd.
2.2 When making a deposit or bank transfer, clients must send a copy of the receipt via email or WhatsApp to ensure the job order is processed. Failure to provide proof of payment may result in delays or the job order not being processed.
3. Credit Policy
3.1 Level 9 Advertising Agency Ltd. does not typically offer credit. Exceptions may be made and discussed on a case-by-case basis, subject to agreement in advance.
3.2 The agency reserves the right to suspend/cancel purchase orders at any time and request payment immediately.
4. Refund Policy
4.1 Refunds are valid for a period of 5 business days.
4.2 After 5 business days, if the refund is not collected or the client has failed to make any communication with Level 9, the refund will be voided.
5. Non-Payment Policy for Non-Subscription Services
5.1 If payment for any service is not made by the agreed due date, Level 9 Advertising Agency Ltd. reserves the right to:
5.1.1 Remove any discount and revert the cost to the original cost. Whereby the client then has 30 days or any time specified via our payment notice to pay all outstanding balances.
5.1.2 Upon the client failing to settle all outstanding balances in full by the due date specified in our payment notice, the agency reserves the right to apply a compound interest charge of 25% per month on the total unpaid balance. This interest will accrue from the original due date, with 25% added to the new balance each month. That is to say; the client’s initial invoice was due on the 16th June 2024 for $3,500.00, the agency will then remove the discount and the client is billed at $4,000.00. Should the client fail to clear this balance within the payment notice period, compounding interest of 25% will be charged on the $4,000.00 from the 16th June 2024 and will increase every 30 days thereafter.
5.1.3 Recover outstanding monies through the court, with all legal costs borne by the client.
5.1.4 Publish the name of the client and/or business on media platforms, with all associated costs borne by the client.
5.1.5 List the client or business with debt recovery agencies, with all related costs borne by the client.
5.1.6 Withhold undelivered services or goods without liability for delays caused by non-payment.
5.1.7 Terminate the contract without further obligation.
5.1.8 Suspend all ongoing services immediately until outstanding payments are settled.
6. Non-Payment Policy for Subscription Bundles/Packages.
6.1 If the client agrees to retain Level 9’s services under any subscription package or bundle—including but not limited to Bespoke Bundles, Campaign Bundles, Social Media Bundles, or Branding Bundles—and fails to pay in full by the agreed due date, the agency reserves the right to:
6.1.1 Break the subscription, remove any discounts and bill the client for each service within the bundle/package at the standard agency rate per item/service/product. Whereby the client then has 30 days or any time specified via our payment notice to pay all outstanding balances.
6.1.2 Upon the client failing to settle all outstanding balances in full by the due date specified in our payment notice, the agency reserves the right to apply a compound interest charge of 25% per month on the total unpaid balance. This interest will accrue from the original due date, with 25% added to the new balance each month. That is to say; the client’s initial invoice was due on the 16th June 2024 for $3,500.00, the agency will then remove the discount, break the subscription or bill the client at the standard agency rate per item/product or service at the cost of $4,000.00. Should the client fail to clear this balance within the payment notice period, compounding interest of 25% will be charged on the $4,000.00 from the 16th June 2024 and will increase every 30 days thereafter.
6.1.3 If the bundle/package includes a strategy or proposal service, the client will be liable to pay the full cost of the strategy at $4,500.00.
6.1.4 Recover outstanding monies through the court, with all legal costs borne by the client.
6.1.5 Publish the name of the client and/or business on media platforms, with all associated costs borne by the client.
6.1.6 List the client or business with debt recovery agencies, with all related costs borne by the client.
6.1.7 Withhold undelivered services or goods without liability for delays caused by non-payment.
6.1.8 Terminate the contract without further obligation.
6.1.9 Suspend all ongoing services immediately until outstanding payments are settled.
7. Storage of Items
7.1 Items that are not collected within 14 days of notice will incur a storage fee of $100.00 per week.
7.2 Level 9 Advertising Agency Ltd. will not be held liable for any mishaps or damages to items in storage.
8. Rights to Seek Legal Damages
8.1 Level 9 Advertising Agency Ltd. reserves the right to pursue legal action for unpaid invoices or any breach of these terms and conditions.
9. Traditional Media Policy
9.1 Once traditional media campaigns are approved, they will be handed over to the associated media houses for execution.
9.2 If the client requests to cancel the campaign after placement with the media house, the client will be responsible for any expenses incurred in the execution of the campaign.
10. Liability
10.1 No liability of any nature shall be incurred or accepted by the Agency in respect of any representation made by the Agency, or on its behalf, to the Client, or to any party acting on its behalf, prior to the making of this contract where such representations were made or given in relation to:
10.1.1 The correspondence of the services and goods with any description.
10.1.2 The quality of the services and goods.
10.1.3 The fitness of the services and goods for any purpose whatsoever.
10.2 All implied terms, conditions or warranties as to the correspondence of the services and Goods to any description or the satisfactory quality of the services and Goods or the fitness of the services and Goods for any purpose whatsoever (whether made known to the Agency or not) are hereby excluded from the contract.
11. Force Majure
11.1 The Agency shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, State of Emergency, Pandemic lockdown, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, social media platform outages and any loss that may occur during these outages including ad boosting budgets and the Agency shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Agency considers unreasonable, it may, without liability on its part, terminate the contract.
12. Terms and Conditions Update Policy
12.1 Level 9 Advertising Agency Ltd. reserves the right to amend or modify its Terms and Conditions at any time, without prior written notice. The most current version of our Terms and Conditions will always be available on our website for your review at www.level9advertising.com. We encourage you to periodically check for updates to ensure you are informed of any changes.